Honestly, I have no idea how the average person handles computer problems. Maybe they just ignore them. Maybe, just maybe, they'll push the power button 10 times in a row and then go buy a new computer.
I came home tonight after spending my 3 hours a year with Javon (a kid I used mentor who moved with mom to Nevada) to a very very unhappy computer.
My computer is on all the time. That is just the way it is. No, I don't have solar or a big creek to generate some good old green power -- I just burn coal. Lots and lots of coal.
I also build the fucking thing from scratch. Every part, every drive, the graphics card, the memory, the motherboard, the power supply...each one was evaluated for only one thing: reliability.
SO, no no-name crap in the box. No 'psst...wanna power supply?' from some guy driving a gremlin. Top shelf. The good stuff. Because I hate computer problems.
Anyway, so I come home to an alarm from the adaptec 3805 raid controller. Basically somewhere along today the computer blue-screened and bombed, and restarted with some missing drives from my 1TB data array.
So, wiggle some wires, rebuild the array and wonder WHAT THE FUCK WAS THAT ALL ABOUT? Of course, there are no logs. No data to indicate what might have crapped out...just a pissed off computer.
Everything is good...rebuilding...rebuilding...some occasional bad blocks which are not the end of the world, but IT WOULD BE NICE IF YOU IDENTIFIED THE DRIVE THAT GENERATED THE BAD BLOCKS, YOU WORTHLESS PIECE OF SHIT...rebuilding....rebuilding...then pow... drives fail to spin up, communicate, or some other shit, and the computer crashes.
So what could it be? 2 flaky drives seem unlikely. Maybe it's a power issue? I run a 1000w power supply -- enough for 2 computers, easily. Bad cable? Too many drives on one power supply rail?
Who knows.
Then on to computer #2 (32mb ram celery thing running windows 98). My job, since i've taken it on, is to figure out why the thing doesn't work anymore. Well, it boots now. I guess that is new. Of course, the ethernet card isn't working which basically means no software to download to do any tests/fix the thing. Hey, let's use this handy dandy usb key! Naw...98 needs a driver for that. Instead, let's burn a cd with a 10K file just so the usb key works.... which it will ONLY work on if it's windows 98SE..which it appears to be NOT.
Ok, computer #3. Friend of a partner at work. Some ancient laptop with 256mb of ram and xp. First we download 500mb worth of patches, so we're not chasing some bug that was solved 2 years ago. Then we get to the problem that keeps the friend's wife up every night -- it won't install flash so she can check out some pillow designs online. No flash -- no pillows -- one pissed off wife.
Download, install, fail, uninstall, download install fail. Shit.
You google for 30 minutes before you find some obscure post on REGISTRY PERMISSION PROBLEMS. Wow, wouldn't it be nice if the install failed and said 'hey dipshit, I need to write a registry key and I can't?' Of course that would be too easy.
Run some patch thingy and you're a god-damn hero.